Find answers to common questions about contacting us
What is your typical response time?
We aim to respond to all inquiries within 2 hours during business hours (Monday-Friday, 9 AM - 6 PM). For urgent technical issues, our 24/7 emergency support line is available.
Can I visit your office without an appointment?
While walk-ins are welcome, we recommend scheduling an appointment to ensure our technical team is available to provide you with detailed consultation and product demonstrations.
Do you provide on-site consultations?
Yes, we offer on-site consultations for complex applications or large-scale projects. Our technical team can visit your facility to assess requirements and recommend optimal solutions.
How can I get a product quotation?
You can request a quotation by filling out our contact form, calling our sales team, or emailing sales@senseflowinstruments.com with your requirements. We typically provide quotations within 24 hours.
What information should I provide for technical support?
Please provide your product model number, serial number, a description of the issue, and any error messages. Photos or videos of the problem can also help our team diagnose issues faster.
Do you offer international shipping and support?
Currently, our primary focus is on the Indian market with pan-India coverage. For international inquiries, please contact us directly to discuss possibilities and support arrangements.